14 articles
American Express is cutting management layers and expanding artificial intelligence across customer service and commerce, with rules governing how outside agents reach customers’ accounts and benefits. According to a Friday…
Restaurants are buying fewer disposable cups, paper towels, and packaging supplies, companies that make the goods have said. Lia Toby/Getty Images for illycaffè Restaurants are buying fewer paper cups and…
Consumer packaged goods (CPG) company Procter & Gamble expects the costs of raw materials, energy and transportation to be higher throughout its fiscal year 2027, the firm said in a…
Restaurant software company Olo is launching a delivery app. Bloomberg/Getty Images Restaurant software provider Olo is launching a delivery app. Olo will offer the same menu prices for delivery that…
Consumer financing company Synchrony saw record third-quarter purchase volume, with both discretionary and non-discretionary out-of-partner spend on its consumer co-branded cards growing by double digits, Synchrony President and CEO Brian…
A banana-shaped heel is an unusual place to look for evidence of consumer spending discipline. But in luxury retail, financial restraint can apparently come with very adventurous footwear. There’s growing…
Equifax now offers consumer-permissioned financial insights enabled via Mastercard Open Finance alongside the Equifax consumer credit file, the company said in a Friday (Oct. 16) press release. Equifax customers can…
U.S. Bancorp’s consumers continued to spend during the third quarter, even as the bank carried more card balances and saw an increase in early-stage card delinquencies. “Spend levels are high,…
Online retail kept taking consumer dollars in September, extending an annual growth rate that outpaced overall retail even as inflation reduced the purchasing power behind the broader sales increase. Sales…
Consumers have kept the economy moving without a boost in confidence about where it is headed. The Federal Reserve’s October Beige Book, released Wednesday (Oct. 14), found economic activity increased…
JPMorganChase’s third quarter results showed consumers kept spending and borrowing during the quarter, while credit quality remains strong. Management also detailed Tuesday (Oct. 13) that inside the bank, artificial intelligence…
Credit card issuers may think their biggest retention threat is another bank persuading a customer to open a new account. But the replacement card may already be sitting in the…
New Federal Reserve data shows wealth gains cooling among American families amid a spike in loan delinquencies. Released Friday (Oct, 9) the Fed’s latest Survey of Consumer Finances (SCF) covers…
