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Expedia Says Travelers Plan With AI Agents but Book Direct

PYMNTS
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Travelers increasingly rely on artificial intelligence assistants to plan their trips. Bookings made through those agents have yet to catch up. CEO Ariane Gorin said on Expedia Group’s third-quarter earnings call that “agentic AI’s real strength is in discovery.” People still want to book with a trusted brand, she said, “where they know that they’ll […]

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